Shipping & Returns

All Sales Are Final

All sales are final and non-returnable. Due to the nature of our products, we do not accept returns once an order has been shipped.

Damages & Issues

Please inspect your order as soon as it arrives. If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the issue.

We’ll review the issue and do our best to resolve it promptly.

If you have any questions or concerns about your order, please reach out to us and we’ll be happy to help.

Exchanges

We do not offer exchanges on any products or purchases.

Shipping

Pom & Pear currently ships from the United Kingdom.

Available shipping options and delivery estimates are shown at checkout based on your destination.

For U.S. orders:

• Royal Mail: Typically delivered by USPS in the United States and arrives within 4–7 business days.

• UPS: Typically arrives within 1–3 business days.

U.S. IMPORT CHARGES ARE PREPAID BY US — YOU WILL NOT BE ASKED TO PAY ADDITIONAL TARIFFS OR DUTIES UPON DELIVERY.

Shipping times begin one business day after you receive your dispatch confirmation email.

Please note that all delivery windows are estimates. Delivery times may vary depending on your location, customs processing, and local carriers.

Questions?

If you have any questions about shipping, your order, or a specific product, please contact us and we'll be happy to help.